Return & Exchange Policy
Return & Exchange Policy
At EAST, we want you to have complete confidence when purchasing your fragrance. Every order is carefully checked and packaged before dispatch to ensure you receive your product in perfect condition.
Return & Exchange Eligibility
Due to the personal nature of fragrance products, we only accept returns or exchanges in the following situations:
• Product received is damaged
• Wrong product has been delivered
• Product received is defective or has a packaging issue
The product must be reported within 24 hours of delivery.
Conditions for Return or Exchange
To be eligible:
• The product must be unused and unopened
• Original packaging, box, and accessories must be intact
• Order details and proof of purchase must be provided
• The product must be returned in the same condition as received
Opened, used, sprayed, or tested fragrances cannot be returned or exchanged due to hygiene and product integrity reasons.
Damaged Orders
We take special care while packaging every fragrance. However, if your order arrives damaged:
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Contact our support team within 24 hours of delivery
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Share images/videos of the parcel and product condition
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Our team will review the issue and guide you through the replacement process
Exchange Process
If your exchange request is approved, EAST will arrange the next steps depending on product availability.
Exchange requests are subject to product availability.
Refunds
Approved refunds will be processed after the returned product has been received and inspected.
Any applicable refund method and processing time will be communicated by our support team.
Non-Returnable Items
The following items cannot be returned or exchanged:
• Opened or used perfumes
• Products without original packaging
• Items damaged due to customer handling
• Products returned after the specified time period
Need Assistance?
For any return or exchange queries, please contact EAST customer support.
EAST — Where East Meets Elegance.